Customer Testimonials
I highly recommend this Ken Grody Ford dealership in Buena Park for the excellent costumer service and friendliness. They are prompt in response to all my questions - Thank You.
I must admit I was not at all happy at first because of a issue I had that i left in another review but Ismael took it upon himself to make sure to correct the problem. We stumbled across yet another issue and before it could escalate into anything bigger he went above and beyond to make sure I left with a smile. I appreciate the hard work and effort he took to make sure my visit was s pleasant one. Now we have mended our business friendship and I would bring my car back. If anyone reads this and ...
Henry Garibay gave me great service when I came to Ken Grody Ford with a battery problem. My replacement battery was exchanged for the dead battery quickly. I left with the car running fine. After several days of not driving the car the new battery was dead. I had the car towed to Ken Grody Ford and it was discovered the modules needed reprograming. They were reprogramed. As of this date the car is running fine. Great follow thru service. Thanks Henry.
Always a great experience when dealing with Channa Peiris and Armando Cervantes Jr...Gave me everything in detail for each car that I looked at. I also purchased my lease they made the process simple for me
It was our first time working with Ken Grody Ford, we had an overall great experience with our Fleet Sales salesperson Dean. Great service, great communication between us and KG Ford. We actually purchased three trucks from them. All great deals.
I am a car dealers dream. I love cars and trucks probably owned some where in the neighborhood of 60 new cars. So needless to say I've dealt with many car dealerships sales people etc. At Ken Grody Ford I had Jeremy France from the start of this process being that I'm 500 Miles away pictures, speaking on the phone and texting was how we worked together. Let me just say I would never buy another Ford from anyone but Jeremy and Ken Grody. Jeremy and the staff were fantastic (Samantha Grody in Finance was amazing as well). During the ...
The Fleet Sales manager was great to work with. Fair pricing and large selection of trucks. The trucks I ordered were delivered clean and full tanks of fuel.
We had a great experience at Ken Grody Ford. Austin was so helpful. He was able to get us everything we wanted. I believe we worked with Luis in Finance, he was also extremely helpful. Thank you for a great experience
Order new F350 Tremor. Truck came in before the expected delivery date and looks great. Ole, and the Ken Grody team exceeded expectations. would definitely recommend them.
The other night my wife and I stopped by to take a look at a used 2019 Ford Escape Titanium AWD. We saw it listed online for $23977 and we decided to call the dealer to see if it was still available. The associate said it was and we made an appointment to look at it. When we arrived we were greeted by Marlon who was very friendly and welcoming as was everyone there. I was surprised by this considering we got there an hour before closing. Marlon brought the car around and we immediately took it for a spin and ended ...
I am so thoroughly impressed with my whole experience here. This team went above and beyond to make sure I left with what I needed. The customer service at Ken Grody Ford in Buena Park is exceptional. Special thanks to Jeremy and the finance team for such a warm and welcoming environment with unbeatable customer service. You all have made a customer for life. Thank you all for your hard work and dedication to your clients!
Check in was quick, easy, and staff was friendly. The staff was very accommodating during my wait time. My car was finished within a reasonable time.
The personnel at Ken Grody are great! They took me on a test drive and explained a lot about the features. Then went in and handled all the paperwork with ease. Everything was fantastic from start to end and no stress on making the purchase.
Raul is the best. Should get a holiday bonus for the service he provides. Great attitude positive service. Thank you ford and Raul for everything
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Vest car dealer I ever use.Everybody kind and professional. Service department Ms Annette are so nice and answered all my questions.Also when I send text she was reply every time.
The team is excellent. They made this purchase extremely easy and made all terms clear. Nothing could be easier than buying from Ken Grody Ford!
My wife and i have bought multiple cars from Ken Grody Ford. Always a great experience. We also have our cars serviced there. These guys are family. Thanks Ken for the service
Great Experience at Ken Grody Ford. This is the 2nd vehicle I've bought here and each experience has been excellent. Both times I traded in a vehicle also and was given a good price.
I had a very good experience here, they were friendly, courteous and very nice. I came back for this reason to get my new car. Service is awesome. Jeremy France took his time to listen to what I wanted. And helped me through the process.
I was quite pleased with the ease of the purchase of my 2019 Ford Flex. Ken Grody's sales/finance department was a pleasure to work with.
It was easy to make a appointment. How long the service will take was clear. The step to COVID cleaning was very good, felt safe. Tim is great!
Had the best experience would highly recommend this dealership!! I’m super happy, Ramy is amazing along with everyone else that I worked with. Very friendly helpful staff!
We have been taking our Ford cars/trucks/SUV's, to Ken Grody Ford for years. Always great service. Polite and well informed service personnel.
Even though your service department was being remodeled and after I found my way into the trailer, Service Writer, Ismael Rodriguez, was excellent. He took care of my Ford Escape service with courtesy.
I think this dealership is really overwhelmed right now due to construction. I'd like to give them the benefit of the doubt. It took 2 1/2 hours for an oil change and that was with an appointment.
The Ken Grody Ford Family is wonderful! I had such a great experience from the moment I got onto the lot to the moment I got my new Truck keys. Austin my sales rep. took his time and I never once felt pressured or overwhelmed. Ramy Ghabour the GM was also very attentive and had almost as much as excitement about us getting into this truck as I did. Jesse our finance guy was very patient with all of our questions and made something that can be very stressful easy Peezy.
Great all around service. Had a great one on one Un rushed walk around on how to use the truck. They definitely set the bar for the industry.
Ken Grody Ford was great! Sales manager Ramy made my entire experience a pleasure and fun. Kasey in finance was honest and we worked out a great deal. There were no surprises and I recommend this dealership highly!
Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is handling my truck always takes the time to review all details of what has been handled on my vehicle, and anything that might need to be done on the future maintenance, to keep my vehicle in top preformance mode...
We found the car online. Went in, met with Manager, Ramy Ghabour, personally. He walked us efficiently through purchase/financial options. Did not need a test drive, so car was delivered to our home. Showroom staff friendly and knowledgeable. As manufacture"s back up camera failed within 2 weeks of purchase, Dealership Service Manager, Tim Prete immediately ordered a new camera. Technicians installed it conveniently and efficiently. Tim's time estimation was spot-on. Service staff were thorough in sanitizing, cleaning & masking throughout my visits. Thanks for supporting my purchase.
Great staff. Great customer service. Treated like family every time I service my truck. Ken Grody Kustoms manager JC always gets the job done like a true professional
good service, good location for me , it is very convenient for servicing if needed,people are friendly and cortiseuse, if i need other truck i will go again.
Satisfied with the service. Annette Gironta is my service advisor and she’s great Satisfied with the work done change oil Nice environment Nice job
Very friendly and efficient. I was told my car would be ready on Tuesday and I was finished a day early. Raul was on point.
Quick service & techs explained everything in detail. Great people at Ken Grody Ford. Pricing is reasonable & will match other dealers. Service area clean and free WiFi compliments their service.
My experience here was great! I bought a commercial vehicle for our catering company. Nick got me the best deal quickly and delivered the van to us. Rob Quest Sundried Tomato American Bistros & Catering
I had a great experience with my Raptor transaction. Ramy put the whole deal together. I got the Raptor that I wanted, and the deal I wanted. I drove up from San Diego, and everything went smooth.
The best car buying experience I’ve ever had. They have an awesome selection of vehicles and great deals. The staff makes you feel like family.
Ken Grody has a very professional and brilliant sales team! Drove from Northern California and got more then I expected, everything was ready (Paperwork, detailed truck, extra parts I needed and great service). Little things make me happy. Thank you VMReyes
In the complicated circumstances of the covid virus, all the professionals at this Ford dealership made my purchase of a certified pre owned Mustang absolutely wonderful.
The best dealership I dealt with I’m always taken care of. The people are always nice and smiling Will definitely refer to my friends and family.
I got a great car for a great price! I got a four year newer car with 33,000 less miles on it. many safety upgrades over my last vehicle that I trade it in.
Loved it as it was actually delivered to me and the person that delivered the car was very nice and did a good job with explaining the funds of the car too me
I recently purchased an F-150 Anthony in the Finance Department provided stellar service. This guy is incredible. Luis delivered the vehicle to our home and assisted with any questions we had. Paperwork was emailed to me so it was completed by the time the car was delivered. Quick. Easy. Seamless. This dealership sets the bar.
Good job guys. Always friendly and knowledgeable. I always leave knowing that I've been given just what my vehicle needs, and nothing that it doesn't..
No. 1 rated customer Service Dept. Thanks to Raul Rodriguez and Larry (driver) for the excellent, professional and friendly service provided and will definitely go back again..
I've purchased my cars from Ken Grody Ford over the last 10 years. Service has been and continues to exceed expectations. My wife's C-Max and my Ford Fusion Hybrid are ready when promised if not before.
I dragged myself in to a recall notice dreading the experience but from answering the phone to scheduling the appointment to getting the actual service done was an overall painless experience. I highly recommend this dealership because from sales to service they are simply the best.
Ken Grody Ford is the only place that our family can take all 3 of our vehicles. Raul Rodriguez is our advisor. He makes sure we know what it takes to get our cars serviced right, and at the best possible time. Thank you for your continued assistance and friendship with our family.
very great service from buying and services on my 2018 escape!! dana eastman explain all interior and exterior on my 2018 ford escape! great job
Very affable group of service personnel. I travel past other Ford dealerships to have my vehicle serviced by Ken Grody Ford. I have friends that travel for service from Ken Grody.
I was restricted on time due to work scheduling in order to make it for the Ranger deal. They handled everything expeditiously, I couldn't be happier!
Dana provided a very good customer service and I got exactly what I wanted, I love my new Mustang. And still helping me and answering my questions even after sales.
Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends.
Salesman was helpful and knowledgeable. Lots of inventory. I would recommend to anyone. Finance process was quick and painless. Only negative was Dealership was under remodel construction.
There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do again. The year, 2008, and I had it serviced there every since. A long drive from my house but worth every mile for the professional service and handling of the car.
Breath of fresh air! Not your typical car dealer experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car guy, and a Ford guy, i currently have almost 300,000 on my E-150. And these are all just a bunch of really nice car guys who clearly enjoy their job. And my wife is not just happy with her new Flex, shes thrilled with it. And Jeffery Taylor my sales consultant even filled the gas tank up. Very cool.
Summed up in one word, professional. Felt like a valued customer the entire time. I was kept informed of all of my options and was able to reach a great deal.
This was the second vehicle we purchased from ken Grody Ford, we had good experience, they had a large stock to choose from and gave us a good deal .
Tim always rolls out the VIP treatment when my car needs service. He provides excellent customer service and is thorough in his work and professionalism.
This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my vehicle was ready I was asked if I wanted my truck washed. I said yes and expected to wait a little longer. I waited longer than I expected and still the truck wasn’t washed. To the credit of the service writer, once he noticed I was still waiting he immediately contacted the them and once he noticed the truck wasn’t washed he asked if I ...
Raul in service was top notch! He made every thing easy. They were fast and efficient. Dana in sales was helpful also. The whole buying and service experience with Ken Grody Ford was excellent.
fast service ,and thank you ken grody for my 5 vehicle .most likely ill go back and purchase more vehicles ,love ford being my choice for 30 years
I was looking at numerous dealerships for a Ford Fiesta, and it was here at Ken Grody Ford where I found the best price. My wife and I were very pleased with the overall purchasing process. From the price of the vehicle, to signing the contract. If you're looking for an honest dealership, stop by and see it for yourself. Thank you Ramy and your team for all of your help!!
I purchased my first Ford, which is a 2018 Explorer XLT, and I am very happy with the price and how smooth it drives! Also, it has a great look!
Service rep was very friendly and helpful. They really know their stuff. Truck was making a noise. Took it to 2 other dealerships and they couldn’t figure it out. Took it to Ken Grody and all I had to do was explain the sound and Tim knew exactly what the problem was.
We have purchased several vehicles and a truck from Ken Grody Ford. We have always received great service. Their service department is great. Love the drop off the night before service appointments.
They go the extra mile time after time. The service crew are all so helpful and professional. Regarding sales they have gone the extra mile time after time. I know my last 5 autos have come from there and I wouldn't have it any other way. Thank you Ken Grody and thanks to your team. They have it together all the way.
to service vehicle with Annette been working with her for over 10 years ,she is prompt courteous and friendly will. Ontumue ri work with her
I always get good, reliable and fast service and dont have to make an appointment to get it. They above and beyond to make sure your vehicle is in the proper working condition.
I have been coming to Ken Grody Ford for years. The staff is very nice. Raul Rodriguez is my service writer of choice. He always delivers as promised. Like to ability to drop off the car before the dealer opens and pickup later that afternoon. I recommend Grody Ford
KG Ford took my trade-in and went above and beyond to get me the best deal in my brand new Escape! My entire family got cars thanks to Jonathan Soto! Jonathan, especially, went out of his way to right the wrongs of another dealership we had dealt with previously, and he did not disappoint! I recommend going to KG Ford and speaking to Jonathan Soto for your next car!
Salesman was terrific as well as the finance department. Made it easy and gave me multiple options to make the purchase work with my budget. Everything was explained thoroughly. Ford protect warranty is awesome you should definitely consider. I will always go to Ken Grody for all my Ford needs. I will more than likely service my car there as well even though it’s 30 minutes from my house due to the great experience. Thanks for everything!
I purchased a 2019 F-150 Raptor, most Ford dealers only have a couple Raptors but Ken Grody had over 80 Raptors so I took my wife to see all the available colors. I told both salesman that we aren't fans of spending 5 or 6 hours or more to buy a vehicle. It only took about 2 hours from start to leaving the dealer in our new Raptor. Armando Cervantes Jr. was very knowledgeable on the F-150 Raptor and was able to answer all of our questions about all of the technology the Raptor is loaded with. The finance department also worked with my ...
I made an appointment which is always better to have - I bought the maintenance pkg. when I got the truck - so everything is already paid for- in at 7 out at 8:30 - changed oil, filled fluids, rotated tires, checked brakes, changed cabin filter, and even washed my truck - this is my 3rd new ford truck and so far they have been my favorite dealership
Excellent customer service. Ron Stayer is the best service manager. I have been going to him since my very first 1996 Ford Explorer and every vehicle since.
Dean and Travis in fleet sales were awesome made the buying experience great. Sent them all the info on what I needed and they handled everything quickly. Making my job easier and smoother.
We went to look for a new vehicle yesterday and one of the salesperson Josh Banda greet us before we got in to the entrance to the office. He was very polite and helpful. He show us around the dealership and took us to the other side which we found the vehicle we like he took us for a test drive and we really like the vehicle. I am giving him a 5 star because his customer service was outstanding and help us with the option works out and fit in with my budget. Ken Grody Ford Dealeeship is a good ...
Demetrius hasn't worked with Ken Grody Ford for 6 yrs! It's strange this review in April of 2017. I know the guy well and he now makes 100k a month online and coaches entrepreneurs. All of his reviews on dealer rater were all outstanding as I purchased 3 cars from him when he was a sales manager. Class act guy
I found myself suddenly in a car that needed more repairs than it was worth but the wonderful service team and sales team worked with me to trade in my broken car and get me in a new Ford Escape. I cannot say more good things, everyone I interacted with was out of their way helpful and got me a new car that has all the bells and whistles. Sonny Alavicheh was by far the best car sales man I have ever worked with and would not hesitate to go back to him and Ken Gordy Ford in a heart ...
Four months ago I leased a vehicle from Ken Grody Ford and was absolutely thrilled with the service I received. Unfortunately, the vehicle was stolen from my home and I was without a vehicle. Because the service I received during my first purchase was five star, I immediately contacted Carlos Aguirre, Luis Perez and Luis Azurduy. Once again they got me a great deal and I walked out of the dealership with five star service. If you are looking for a new vehicle and great service look no further.
Brought my new vehicle in for a dead battery. Vehicle only had 274 miles on it, one week old. Service Writer was JOHN CARLOS BARAJAS. Invoice number 297471, dated 12/8/2016. John took very good care of me. He is very professional and knows his job. He is a good representative of this dealership. Please give him recognition for a job well done.
Armando Hurtado and the staff at Ken Grody Ford where amazing . Very helpful and friendly. I drove 4 hours away and would do it all over again on my next buy.
It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus, was nothing short of horrific. But I felt compelled to bring it to this shop as the trouble was with my climate control and the rear slider window. This was just not a task I was willing to allow my local Pep Boys to bungle. To possibly make matters worse, I had a 3rd party extended warranty that had proven to be dicey with a different Ford service shop. All in all I ...
I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind and understanding. his in my opinion is a very top notch service department. I will continue to use them with my new purchase of my ford F150. thanks, Sherrie
Thank You Carlos Aguirre Daniel Rosales and Michael two cars in less than 4 hours WTG. Both my sons are Happy with their New Vehicles. Thanks to KG Customs Ruben Pina for working with me (which can be hard) on the due bills as we are so busy these days. See you next week for the last of them. Wanted to also say Thanks to Tim Prete for taking all my phone calls for the due bills. AS ALWAYS WILL BE BACK AGAIN FOR NEXT PURCHASE 🙂
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