Customer Testimonials
The most incredible car buying experience possible... The staff is incredible. Ask for Chris in Fleet Sales. He is patient and no pressure at all. He will find the best car for you and treat you like a very valued customer. I absolutely love my new Ford Explorer Sport. I highly recommend this incredible dealership
My dad, who is getting up there in years and wouldn't have a clue how to post anything, took his car in for service today. I was just calling him to say hello and ask him how his birthday was. He was so excited to share his service experience at the dealership. He has taken his car there before for service and always been very pleased. Its great that there are still good people and businesses out there that provide great customer service. Thank you !
I had a very good experience at Ken Grody. The people that I worked with, Karim and Tubal-Charles, did a great job. My F-150 of 13 years was recently taken into be serviced at 165K miles. The diagnosis wasn't good; the engine was failing and needed to be replaced to the tune of approximately 12k. I bought my truck new in 2005, before my son was born. I had planned on using it for another 4 years until I could give it to my son on his 16th birthday. So, I wasn't going to give it up unless I found something that could take its place. And if I couldn't do that fairly quickly, I was going to drop the money needed to repair it.I was looking through some online listings for different Ford dealers in the area and saw a used 2016 F-150 at Ken Grody that seemed like a good fit for us. So, my family and I dropped by to look at it. We ended up taking a test drive with Charles and discussing the purchase price with Karim. Both were very professional and I felt that they tried hard to work with us on the purchase price. Also, after we agreed on a final number they still tried to find ways that we could save money on taxes, fees, etc. All in all I think I got a great deal on my mew truck and am very happy I decided to drop by Ken Grody. I'm also thankful for Karim and Charles and their quality customer service!
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Mike Mills is always courteous and provides exemplary service. He goes above and beyond to ensure the highest level of quality care. Calls are always returned timely and he is always ready to help; he genuinely cares about my car and providing execellent service. I have recommended friends & family to Mike. I will not take my vehicle anywhere else. The level of care and service he provides is so rare these days. It is employees like Mike who keep customers like me and my family loyal to Ken Grody and the Ford name.
Wow!!! What an experience!!! You know how everyone hates dealing with car dealerships... not anymore! Just walking up to the dealership we felt comfortable! No stress, no mess! We dealt with Kevin G and he made us feel confident in picking the car we wanted! Then we had the pleasure of meeting Francisco in finance and he was quick and a pleasure to work with. To anyone that is looking for a Ford ... this is the place to go! I'm so thankful for everyone at Ken Grody Carlsbad! Kurt, Kevin, and Francisco... what a team!!!
Best Ford franchise in Southern California. Customer oriented business.
I was driving a 2005 Chrysler 300 that was getting like 18mpg. When I did the math I was spending almost $600 per month in gas!!! I had seen the Ford Fusion energi in 2015 but they were way to expensive. I came to Ken Grody Ford to check out if they had any of these models available and I found a beautiful white Ford Fusion Energi Titanium. I knew the market and they gave me a competitive price, I got a great loan with a low interest rate and now I am actually saving money driving a car that feels like it's brand new. Noor Gitesatani was my Salesperson and he was great. I knew what I wanted and where I needed to be and I was out of there in like an hour. My finance manager was great he got me a killer rate and answer all my questions. Take a look at the Ford Fusion Energi cars I think they are the best value for money right now. I am very very happy.Peter
I like this dealership.
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