I admit, I rarely take time to post negative complaints unless someone could be in harms way. I prefer to take time when I encounter someone exceptional. My experience with the Dennis Ziegler, Service Manager at the Ford Dealership in Carlsbad was exceptional. I am a very experienced gear head (former line mechanic in my youth and Crew on a Chevrolet Road Racing Team for a couple years). Mr Ziegler did not know that and yet he was honest, very knowledgeable and told me exactly what I needed and nothing more. That's the important part! I listen, then share my thoughts and "he was point on" recommending what my Ford 4X4 Pickup needed and "without any up sell" what so ever! I am sure many of you out there don't know much past how many wheels there are on your vehicle. It is for you that I took this time to let you know there is a good service guy out there if you need one. Enjoy Your Day! Blane A.
que bien hoy es un día muy especial
Had nothing but the best service as usual! When I think of great customer service Bob Kressin comes to mind. Also, once again Kurt always comes through with ultimate best deal possible, love my new 2018 F-150 Sport! Ken Grody customer for life!
I always have had a great experience at Ken Grody. Bought my truck there. Sales was great but Chad in service is the best always does it right and gets the details. Thanks Chad.
Thanks Dennis and Michael, you are making this service a great place!
Sergey at Ken Grody was amazing you really took care of me think you can Grody Ford
Very capable sales team...Mike and Angel..no pressure sales experience. Love our new car!
I've bought many cars in my lifetime but yesterday I had an epic customer experience working with Angel a young sales manager. He welcomed us after our long journey from OC, made my family and I feel at home. Angel made my purchase smooth with no hassles. A true sales professional. I highly recommend anyone buys a vehicle to ask for Angel.
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